FAQ

Here you can find the most common questions / answers about your visit to Royal Arena.

Accommodation

Royal Arena is in Ørestad Syd, and for accommodation we refer you to Crowne Plaza Copenhagen Towers and AC Hotel Bella Sky Copenhagen, which are both within walking distance of the arena.

Address

Royal Arena, Hannemanns Allé 18-20, 2300 Copenhagen S, Denmark.

Animals

You are not permitted to bring animals into Royal Arena.

App

The “Royal Arena” app is available from the AppStore and GooglePlay, and in the first instance will be useful for renting lockers during events. It will also show the event calendar. We fully expect the app to be continuously developed and adapted as required.

ATMs

There are no ATMs at Royal Arena. You can pay at the concessions using various payment cards, MobilePay (remember to switch Bluetooth on) and with cash to a limited extent.

Bicycles

There are plenty of bicycle parking facilities at Royal Arena.

Cameras/iPads

You are not permitted to bring professional photography equipment into Royal Arena. The only exception is accredited members of the press. Nor are you permitted to bring iPads in, as these can be used to take pictures and annoy the artists and other audience members.

Children

Children are always very welcome at Royal Arena. However, there may be special conditions during certain events that visitors are advised to be aware of. Therefore, make sure you read the relevant organiser’s guidelines for each event.

Currency

Danish, Swedish and Norwegian currency, US dollars, British pounds and Euros are all accepted at Royal Arena. Any change will be paid in Danish kroner. Please note that not all outlets accept cash.

Departures after an event from Ørestad Station

At the end of an event, the relevant train, Metro and bus departures from Ørestad Station will be displayed on the information screens around the arena. Extra Metro services are often organised in connection with major events.

Directions

For directions to Royal Arena by car or public transport, click here.

Earplugs

Earplugs will be on sale in connection with concerts at Royal Arena.

Facilities for the disabled

Royal Arena has been designed with wheelchair spaces on all levels. All entrances to the arena have spacious lifts. There are disabled toilets on all levels, and there are disabled parking spaces close to the arena. If you present a disabled badge and a valid handicap-ticket for that day’s event on the day, parking is free.

First aiders

There will be first aiders present during all events at Royal Arena.

Food and drink

You are not permitted to bring food or drink of any kind into Royal Arena. Royal Arena offers an excellent range of both food and drink at the concessions, where our motto is: “High quality at normal prices”. To view the menus, click here.

Hearing loops

On request, hearing loops are available from the Ticket Office, which is located to the right of the main entrance (A).

Lifts

All entrances to the arena have spacious lifts.

Lockers

There are unattended, locked lockers situated around the arena – most at floor level. Please use our “Royal Arena” app to rent and pay for a locker, which you can do using MobilePay. It costs DKK 35 to rent a locker during an event. There is free WiFi “_Royal Arena Free” at all lockers. Each locker measures 45 x 30 x 30 cm. If you don't have MobilePay, you can - in a limited area - pay with cash.

Lost property

If you lose an item of property during an event, you can contact us afterwards on our main number +45 32 460 460, to find out if we have found it. Any recovered items will be kept for up to 30 days after an event.

Merchandise
It is up to each artist to decide what merchandise to sell. The range, prices, etc. are the responsibility of the artist. Merchandise stalls are located on level 0 and level 1.
Metro and Trains
Royal Arena is on the Metro line close to Vestamager Station. Both Ørestad Station and Vestamager Station are within a few minutes’ walk of Royal Arena. The nearest main line train station is Ørestad.

Mobile coverage

YouSee, TDC and 3 customers will be able to get very good mobile coverage at Royal Arena.

Opening times

Opening times vary from event to event. Typically the arena will be open between 1 ½ and 2 hours before the start of the event. This information will always be shown on the ticket.

Outerwear

There is no requirement that outerwear be stored in lockers.

Parking

Please refer to the various companies in the immediate area with associated car park facilities (e.g. Field’s). There are also public multistorey car parks within walking distance. Please do not drop passengers off close to Royal Arena, as this causes traffic problems for everyone.

In general, we recommend using the excellent public transport options, such as bus, train and Metro, or coming by bicycle.

The following parking app is available for the Ørestad area:

https://play.google.com/store/apps/details?id=dk.byoghavn.orestadparkering

Payment

MobilePay is Royal Arena’s preferred payment method (remember to turn on Bluetooth on your phone), but it is also possible to pay by VISA/Dankort, Mastercard and various other major credit cards. It will also be possible to pay by cash to a limited extent.

Sales of tickets on the day

It may be possible to buy tickets for events that are not sold out in advance on the day of the event. Ticketmaster’s sales windows are located to the right of the main entrance (A).

Searches

It will be necessary to carry out searches, including of backpacks, bags, etc., prior to all events.

Smoking

Smoking is not permitted inside Royal Arena. However, smoking areas are available outside the arena. On Level 0 (ground floor) use the exit by entrance G, while on Level 1 use the exit by entrance A. Visitors on Level 3 wishing to smoke are requested to use the exit on Level 1. Please note that Royal Arena has been fitted out in accordance with the latest standards and has around 2,000 indoor smoke detectors. If you are found to be smoking indoors, you will be expelled and fined.

Ticket scanning

Self-scanning of tickets is available at most entrances. We recommend printing your ticket in advance and bringing it with you. We also recommend that you keep hold of your ticket throughout the event.

Toilet facilities

There are men’s, women’s and disabled toilets on all levels of the arena.

Tours

Tours of Royal Arena will be available from May 2017. More information will be available closer to the time.

WiFi

There is free WiFi “_Royal Arena Free” in all concourses, at lockers, and in bars and restaurants.

Ørestad Syd

Royal Arena is in the middle of the Ørestad Syd district of Copenhagen. This is a district undergoing significant development, and this will be reflected in Royal Arena’s surroundings, which will feature a number of building sites for some time to come after opening.